At Yuiwkssu, we take pride in our handmade photo frames, décor, and jewelry. If you’re not completely satisfied, here’s how we handle returns:

1. Eligibility

✔ Acceptable Reasons:

  • Damaged during shipping (must report within 3 days of delivery)

  • Incorrect item shipped

  • Major defects (e.g., structural flaws)

✖ Non-Returnable:

  • Custom/made-to-order pieces

  • Final sale items (marked “non-refundable”)

  • Items altered after delivery

2. Timeframe

  • Returns: Within 14 days of delivery

  • Refunds: Processed within 5 business days after we receive the item

3. Return Process

Step 1: Email us at [email protected] with:

  • Order number

  • Photos of the issue (for damaged items)

Step 2: We’ll email:

  • A return authorization (if approved)

  • Shipping instructions

Step 3: Pack items securely in original packaging* and ship to:
[Your Return Address]

*⚠️ Unprotected returns may be denied.

4. Refund Methods

Situation Refund Type
Faulty/Damaged Full refund + return shipping
Non-defective return Item cost only (minus shipping)
Unreturnable damage Store credit or repair option

5. Exchanges

Prefer an exchange? Include a note with your return requesting:

  • Size/color preference

  • Alternative product (subject to availability)

6. International Returns

  • Customer covers return shipping

  • May be subject to customs fees

Questions?

📩 Contact:service@yuiwkssu.com
⏳ Response time: 24–48 hours